Functional Area
Tech
Employment Type
Full time
Work Hours
Standard work hours (flexible)
Location
Bulevar Stanka Dragojevića 20, Podgorica
About us
At Coinis, we are on a mission to revolutionize digital advertising through cutting-edge technology. Our team is dedicated to creating innovative solutions that drive performance and scalability for our global clients. As we continue to grow, we are looking for talented individuals to join us in shaping the future of AdTech. If you're passionate about driving innovation in the cloud, building resilient infrastructure, and developing powerful supporting applications, we'd love to have you on board.About your position
As an IT Support Specialist, you will be responsible for providing technical support to internal teams and ensuring smooth day-to-day operations of IT systems. You will serve as the first point of contact for IT-related issues, troubleshoot problems, and escalate more complex cases when necessary. Your role will be key in maintaining a reliable and efficient IT environment for the company.Job requirements
- Act as the first point of contact for employees seeking IT support.
- Perform troubleshooting and resolve hardware, software, and network issues.
- Provide step-by-step assistance and walk users through problem-solving processes.
- Escalate unresolved issues to higher-level IT staff or external vendors when required.
- Install, configure, and maintain computer systems, mobile devices, and other IT equipment.
- Manage user accounts, permissions, and access controls.
- Document incidents, solutions, and updates in IT logs.
- Follow up with users to ensure issues are fully resolved.
- Suggest and contribute to improvements in IT procedures and workflows.
Qualifications
Education
High School diploma or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field. Equivalent practical experience may also be considered.Experience
Previous IT support or helpdesk experience preferred (internship or entry-level acceptable).Skills in order of relevance:
- Strong understanding of computer systems, mobile devices, and IT products.
- Ability to diagnose and resolve technical issues efficiently.
- Knowledge of macOS environment.
- Familiarity with basic networking concepts.
- Excellent communication and interpersonal skills.
- Customer-oriented mindset and patience under pressure.
What we offer
- Private health insurance provided
- Company-paid meals prepared by a private cook
- Paid gym membership
- Paid commuting costs for employees living outside the city or at a greater distance
- Multiple annual company retreats
- Flexible work hours
- Paid parental leave
Other Information
Coinis is a successful AdTech company that places a strong emphasis on personal development and career challenges through innovative projects. The team consists of hot-blooded, passionate, and driven professionals who tackle every task with dedication and enthusiasm.
